VC Medical is a medical services company that partners with the provider to be an extension of their office on outsourced services. Our focus is to improve process flow and overall revenue for providers while improving the quality of health care and increasing compliance with regards to the Affordable Care Act. We have three areas of expertise: Annual Wellness Visits, Laboratory Services and Revenue Recovery. Providers can capitalize on all of our services or just one to suit their needs.
VC Medical Services’ mission is to develop and to organize the services, resources, goods, and personnel of hospitals, medical groups, doctor’s offices, local, state and federal government and make them universally accessible and successful for all parties involved. We are honored to be a member of the medical community and we thank all those who have paved the way for our success.
Q&A With Our Founder and CEO Sean Bledsoe
Q: Tell us a little about yourself.
A: I was in college athletics for the majority of my adult life. It was so exhilarating and something that I truly loved. My wife and I moved to KC to take a job and things changed and I was no longer in college athletics. It was unknown territory for me. But I look back on it and I needed that time to continue to build our family as my wife and I have 5 children ages, 3,5,15,16 and 22.
Q: What was your reasoning behind starting VC Medical?
A: I was introduced to the “compound” pharmaceutical world by one of my coaching colleagues and started to work in that industry. I must admit it was tough at the start. We were struggling and only with one income, while I was in an industry I knew nothing about. Fortunately, I had some relationships with some physicians and was able to start building a nice client list. That industry was lucrative but the dependency on the pharmaceutical lab and sometimes inflated billing practice, I felt the industry wasn’t sustainable. Within 10 months the industry picked a fight on the billing side with insurance companies. So I went to my wife and told her I felt I had an idea to help seal VC Medical into the industry but I just needed her to support and believe in me. At that point we moved into the “laboratory services” space. Where we became the sales force for private toxicology and DNA labs. Which again was an area I needed to learn.
Q: How did you start the process of your own start up?
A: I knew for us to be able to solidify and build solid relationships we needed to physically go check the labs we would be dealing with and see the staff side, the equipment and their billing practices. Next, I got in an airplane and went to 7-8 different labs that we were working on a relationship with. I learned a lot when labs couldn’t give me concrete billing information. From there, we narrowed the search down and found 3 labs that we felt comfortable with. At that point for me it was making sure we would have something that separated us from the rest of the private labs. I really started to study what issues physicians were having it came down to these things 1) Communication with the outside lab, 2) Turnaround time, 3) Billing practice. We learned VERY Quickly if we could have an impact with the lab on these three items we could bridge the relationship gap so in-turn our focus went to “High Level Customer Service”. That philosophy has ignited the success we are seeing currently.
Q: You’re a two year old company, have you reached profitability yet? If not, when do you think you will?
A: Yes we have had profit in year one and year two we have a goal of quadrupling year one’s profit and we have already started to expand our employees and feel we will eclipse 50 new employees before the end of 2016.
Q: How many clients do you currently have?
A: Currently we are servicing two large Accountable Care Organizations (ACO’s) and we are engaged with 3 large Healthcare systems and services 20 plus private physicians.
Q: How many do you plan to have in the next 3 years?
A: We are on pace to add 16 more hospitals systems and feel comfortable with the addition of 7-10 more Accountable Care Organizations.
Q: What are your 5 year mark goals for the company? Do you think you will reach and/or exceed them?
A: Our 5 year goals are to have been involved with serving 1 million Medicare Patients with our Healthy Plus Program designed for preventative care and for us to increase our employees to over 200 with 60% of those employed right here in the Kansas City area.
Q: Why did you focus on annual wellness, lab services, and revenue recovery?
A: We choose to focus on Preventative Care with our Healthy Plus program largely due to the “mandate” by the Affordable Care Act. Like it love it or hate it the program is here and one of the major components is “population management” and increases preventative care. That’s the entire mission of the Healthy Plus program. It’s designed to increase physician compliance, immediate on the spot physician reports, patient reports as well as the required 5 year plan all available in real time. Thus allowing the physician to treat, recognize and develop a care plan for his/her patients.
Lab Services was for us to be able to assist in what we call the “blind spot” for lab request. When a provider sends out a request to an outside lab there is a level of communication that has to be maintained and in our current healthcare climate physicians and their staff are super busy so we serve as the additional layer to communicate in real time and support the physician. All while continuing to monitor the lab and keep them billing at “market value”. Many patients are on monthly budget and don’t understand EOB’s our concern has been how can we advocate “indirectly” for the patient. Well by VC Medical Group monitoring the outsourced lab and working with them to stay grounded with billing we make the flow of the outsources lab request more seamless.
The Claims recovery was a NO BRAINER. We use the ERISA ACT provided by Congress to allow providers to go back and re-submit claims all the way back to 2010. This allows the provider to recoup lost revenue as well as look for billing errors that their current billing company may be making. The unique part is we do this with a contingency basis. We don’t get anything unless we find recovery. Of all the claims we re-submit back to 2010 we are finding 12-15% errors and recovering hundreds of thousands of dollars for practices and hospital systems.
Q: Will there be a time for the company to go international?
I have been asked this many of times there is always the interest of looking into the international market if it makes sense. My goal is to make VC Medical Group a positive and impact influence to our Health Care first. We feel we have a great opportunity to be involved in the push towards better preventative care.
Q: If we’re sitting here a year from now celebrating what a great year it’s been for you in this role, what did we achieve together?
A: First, I want to celebrate my wife and kids, they believed in me and my vision. Secondly, I want to impact our state in a way that we can help education recover, be apart of job creation and to have VC Medical be considered one of the most integrous companies in the country.
Q: Who is your role model, and why?
A: My dad is my biggest role model. My real mother passed when I was 5 he brought me with him and his wife my earthly mother Donna Mae Bledsoe raised me and taught me so much. I have made a TON of mistakes but my father has always believed in me and I wouldn’t here without him.
Q: Why the name VC Medical?
A: My biological mother Vivian Campbell passed away and I was split from my sister Shannon so I could be raised by my dad. I always wondered about my mother and when I got older I wanted to honor her so hence the name VC (Vivian Campbell) and I honor Jackie and Donna Mae Bledsoe by working this company and building it on the values they instilled in me. God’s always had a plan for me and I am thankful he provided a way through my family for this to come to reality.
Q: Any advice you would give to entrepreneurs?
A: My best piece of advice is this is not easy but if you really understand what you want your business to do it will allow you to make sound decisions. If it’s only about the next million you will have many self inflicted wounds along your journey.